At HavenNestMarket, we want every order to reach you safely and as smoothly as possible. We work with trusted fulfillment and shipping partners to deliver your order to the address provided at checkout.
Order Processing
Once your order has been successfully placed, you will receive an order confirmation email.
Orders are generally processed within up to 5 business days.
Business days are Monday through Friday, excluding public holidays.
During busy shopping periods, holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience while our team prepares your order.
Shipping & Delivery
Once your order has been processed and handed over for shipment, estimated delivery generally takes:
3–14 business days
Delivery times are estimates and may vary depending on your destination, carrier operations, weather conditions, customs processing, peak shopping periods, or other circumstances outside our reasonable control.
Please note that processing time and shipping time are separate.
For example, an order may require up to 5 business days for processing before entering the carrier's delivery network.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow some time for the carrier's tracking system to update after your tracking number has been created.
A tracking number being issued does not always mean that the package has already received its first carrier scan.
Once tracking shows that the shipment is in transit, the package has entered the carrier's transportation network.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
Name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Telephone number
If you notice an error, please contact us as soon as possible at:
AylinYedinak785601@outlook.com
We will try to assist before your order is shipped. However, once an order has entered the shipping process, we cannot guarantee that the address can be changed or the package redirected.
Multiple Packages
Some orders may be shipped in more than one package.
This may occur when products are fulfilled from different facilities or when individual products require different processing times.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Tracking Shows Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend checking around your property and contacting household members, neighbors, building reception, or the carrier first.
Please also allow a short period after the delivery scan, as some carriers may update tracking shortly before the package is physically delivered.
If you still cannot locate the package, contact us at:
AylinYedinak785601@outlook.com
Please include your order number and tracking number so our support team can review the situation.
Delayed or Lost Shipments
Occasionally, shipments may experience unexpected delays while in transit.
If your tracking has not updated for an extended period, please contact our Customer Support Team and we will help review the shipment.
If a package is confirmed to have been lost during transit, we will work with you to determine an appropriate resolution based on the circumstances of the order.
Order Changes & Cancellations
We begin processing orders shortly after they are placed.
If you need to request a change or cancellation, contact us as soon as possible.
Although we will do our best to assist, we cannot guarantee that changes or cancellations will be possible once processing or fulfillment has begun.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
HavenNestMarket Customer Support
Email: AylinYedinak785601@outlook.com
We generally respond within 1–2 business days.